COVID Information and Resources - Updated 1.19.2021
IT Computer Support Specialist
Associate in Applied Science (AAS)
Why choose IT Computer Support Specialist?
- Get hands-on training that turns you into the IT expert who can identify and solve frustrating technical challenges.
- Prepares you for a satisfying career helping people do their jobs better and increasing productivity.
- Can lead to opportunities to earn industry-recognized credentials (CompTIA, Cisco, and Microsoft) and work-based learning internships.
Computers and the Internet are integrated into our everyday lives—they’re crucial to how we communicate, how we work, and how we access information. At times, they can also be frustrating if we don’t know how to use them. IT computer support specialists are there to help us through our frustrations. They are the experts who navigate us through technical challenges using the latest computer software and tools.
Program Locations
Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, Wisconsin 54494
Length of Program: Two Years
Credits: 60-61
Start Dates: Fall and Spring
Start at any time or location by taking general education courses.
What You'll Learn
The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.
In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.
Estimated Entire Program Cost
Cost based on the 2020/2021 academic calendar year.
- Tuition & Fees: $9,012.80
- Books: $1,916.80
- Supplies, Uniforms, and/or Exams: $0.00
- Total Estimated Cost: $10,929.60
Financial Aid Eligibility
This program is eligible for full Financial Aid.
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154102 | Hardware Essentials | 3.00 | |
| 10103106 | Microsoft Office-Introduction | 3.00 | |
| 10801136 | English Composition I | 3.00 | |
| 10151105 | Linux | 3.00 | |
| 10150110 | Networking I | 3.00 | |
| (15 Credits) |
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154110 | Desktop Management | 3.00 | |
| 10150165 | Network Server Scripting | 3.00 | |
| 10150120 | Server Administration-Beginning | 3.00 | |
| 10151110 | Information Security 1 | 3.00 | |
|
10801198 | Speech | 3.00 |
| -or- | 10801196 | Oral/Interpersonal Communication | 3.00 |
| (15 Credits) |
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154120 | Advanced Desktop Management | 3.00 | |
| 10154132 | Help Desk Fundamentals | 3.00 | |
|
10809198 | Intro to Psychology | 3.00 |
| -or- | 10809188 | Developmental Psychology | 3.00 |
|
10804107 | College Mathematics | 3.00 |
| -or- | 10804118 | Intermediate Algebra with Applications | 4.00 |
|
10809103 | Think Critically & Creatively | 3.00 |
| -or- | 10809195 | Economics | 3.00 |
| (15-16 Credits) |
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154142 | Computer Support Capstone | 3.00 | |
| 10801197 | Technical Reporting | 3.00 | |
|
10156101 | Database Concepts and Design | 3.00 |
| -or- | 10150111 | Networking II | 3.00 |
| -or- | 10151111 | Information Security 2 | 3.00 |
|
10154141 | Computer Support Internship | 3.00 |
| -or- | 10102130 | Career Development | 3.00 |
| -or- | 10801199 | Employment Strategies | 3.00 |
| 10809166 | Intro to Ethics: Theory & Application | 3.00 | |
| (15 Credits) |
| (60-61 Credits) |
Instructors
ADAM GIGOUS, AAS, BBA
Adam earned his a bachelor’s degree in business administration from Viterbo University. He brings 10 years of information technology experience to his teaching at Mid-State, including network administration, systems analysis, and server administration.
“I teach because I am excited about information technology and want others to be excited about it too.”
Careers
- Computer Support Specialist
- Help Desk Technician
- Network Assistant
- PC Repair Technician
- Support Technician
- Systems Administrator
- Technical Support Specialist
Take the Next Step
"My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career."
SHARON REED
GRADUATE
Choose Your Path
Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.
Transfer • Dual Credit • Credit for Prior Learning
