IT Computer Support Specialist

Associate in Applied Science (AAS)
Information Technology Cluster Icon

Why choose IT Computer Support Specialist?

  • Get hands-on training that turns you into the IT expert who can navigate computer users through frustrating technical challenges.
  • Prepares you for a satisfying career helping people do their jobs better and increasing productivity.
  • Can lead to opportunities to earn industry-recognized credentials (CompTIA, Cisco, and Microsoft) and work-based learning internships.
Computers and the Internet are integrated into our everyday lives—they’re crucial to how we communicate, how we work, and how we access information. At times, they can also be frustrating if we don’t know how to use them. IT computer support specialists are there to help us through our frustrations. They are the experts who navigate us through technical challenges using the latest computer software and tools.

Program Locations

Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, Wisconsin 54494

What You'll Learn

The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.

In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.

Estimated Entire Program Cost

Cost based on the 2018/2019 academic calendar year.

  • Tuition & Fees: $8,635.60
  • Books: $2,521.07
  • Supplies, Uniforms, and/or Exams: $30.00
  • Total Estimated Cost: $11,156.67

Financial Aid Eligibility

This program is eligible for full Financial Aid.

Term: 1
Catalog# Title Credits
10154102 Hardware Essentials 3.00
10103106 Microsoft Office-Introduction 3.00
10801136 English Composition 1 3.00
10151105 Linux 3.00
10150110 Networking I 3.00
(15 Credits)
Term: 2
Catalog# Title Credits
10154110 Desktop Management 3.00
10150165 Network Server Scripting 3.00
10150120 Server Administration-Beginning 3.00
10151110 Information Security 1 3.00
  • 3.00
10801198 Speech 3.00
-or- 10801196 Oral/Interpersonal Communication 3.00
(15 Credits)
Term: 3
Catalog# Title Credits
10154120 Advanced Desktop Management 3.00
10154132 Help Desk Fundamentals 3.00
  • 3.00
10809198 Intro to Psychology 3.00
-or- 10809188 Developmental Psychology 3.00
  • 4.00
10804107 College Mathematics 3.00
-or- 10804118 Intermediate Algebra with Applications 4.00
10809103 Think Critically & Creatively 3.00
(15-16 Credits)
Term: 4
Catalog# Title Credits
10154142 Help Desk Advanced 3.00
10801197 Technical Reporting 3.00
  • 3.00
  • 3.00
10156101 Database Concepts and Design 3.00
-or- 10150111 Networking II 3.00
-or- 10151111 Information Security 2 3.00
  • 3.00
  • 3.00
10154141 Computer Support Internship 3.00
-or- 10102130 Career Development 3.00
-or- 10801199 Employment Strategies 3.00
10809166 Intro to Ethics: Theory & Application 3.00
(15 Credits)
(60-61 Credits)

Instructors

ADAM GIGOUS, AAS, BBA

Adam earned his a bachelor’s degree in business administration from Viterbo University. He brings 10 years of information technology experience to his teaching at Mid-State, including network administration, systems analysis, and server administration.

“I teach because I am excited about information  technology and want others to be excited about it too.”

Careers

  • Computer Support Specialist
  • Help Desk Technician
  • Network Assistant
  • PC Repair Technician
  • Support Technician
  • Systems Administrator
  • Technical Support Specialist

"My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career."

SHARON REED

Choose Your Path

Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.

TransferDual CreditCredit for Prior Learning

IT-Computer-Support-Specialist-Pathway