IT Computer Support Specialist

Associate in Applied Science (AAS)
Information Technology Cluster Icon

Why choose IT Computer Support Specialist?

  • Get hands-on training that turns you into the IT expert who can identify and solve frustrating technical challenges.
  • Prepares you for a satisfying career helping people do their jobs better and increasing productivity.
  • Can lead to opportunities to earn industry-recognized credentials (CompTIA, Cisco, and Microsoft) and work-based learning internships.
Computers and the Internet are integrated into our everyday lives—they’re crucial to how we communicate, how we work, and how we access information. At times, they can also be frustrating if we don’t know how to use them. IT computer support specialists are there to help us through our frustrations. They are the experts who navigate us through technical challenges using the latest computer software and tools.

We are no longer accepting applications for the IT Computer Support Specialist program. If you have questions, please contact us at 888.575.6782.

Program Locations

Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, Wisconsin 54494

What You'll Learn

The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.

In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management, and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.

Estimated Entire Program Cost

Cost based on the 2023/24 academic year.

  • Tuition & Fees: $9,472.50
  • Books: $1,456.20
  • Supplies, Uniforms, and/or Exams: $0
  • Total Estimated Cost: $10,928.70

Financial Aid Eligibility

This program is eligible for full Financial Aid

Term: 1
  Catalog# Title Credits
  10154102 IT Essentials  3
  10801136 English Composition 1  3
  10151105 Linux 3
  10151110 Information Security 1  3
  10150110 Networking I  3
  Term Total   15 Credits
Term: 2
  Catalog# Title Credits
  10154110 Desktop Management 3
  10150165 Network Server Scripting 3
  10150120 Server Administration-Beginning 3
  10152101 Intro to Programming  3
  10106106 Quality Customer Service 3
  Term Total   15 Credits
Term: 3
  Catalog# Title Credits
  10154132 Help Desk Fundamentals 3
  10804107 College Mathematics 3
-or- 10804189 Introductory Statistics 3
  10809166 Intro to Ethics: Theory & Application  3
  10809103 Think Critically & Creatively  3
  10150121 Server Administration-Intermediate 3
  Term Total   15 Credits
Term: 4
  Catalog# Title Credits
  10801196 Oral/Interpersonal Communication  3
-or- 10801198 Speech  3
  10809198 Intro to Psychology  3
-or- 10809188 Developmental Psychology 3
  10154142 Computer Support Capstone 3
  10156101 Database Concepts and Design 3
  10154141 Computer Support Internship 3
-or- 10102130 Career Development 3
  Term Total   15 Credits
  Program Total   60 Credits

This course has options available to receive credit for prior learning (CPL) or work experience.



Brian Krause holds a bachelor of arts degree from Lakeland College and brings over 20 years of experience working in the IT industry in central Wisconsin to his teaching at Mid-State. He continues to stay current with modern technology through a variety of volunteer activities, research, and seminars.

“I enjoy being able to pass along knowledge and skills to eager learners and bring in real-world business examples for better understanding of the content beyond book theory and examples. Doing so creates a fun learning environment that adds value to the program.”


  • Computer Support/Technical Support Specialist
  • Help Desk Technician
  • PC Repair Technician
  • Computer Support Specialist
  • Network Assistant
  • Support Technician
  • Systems Administrator
  • Technical Support Specialist

"My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career."


Choose Your Path

Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.

TransferDual CreditCredit for Prior Learning

IT Computer Support Specialist Pathway