COVID Information and Resources - Updated 1.19.2021
IT Computer Support Specialist
Why choose IT Computer Support Specialist?
- Get hands-on training that turns you into the IT expert who can identify and solve frustrating technical challenges.
- Prepares you for a satisfying career helping people do their jobs better and increasing productivity.
- Can lead to opportunities to earn industry-recognized credentials (CompTIA, Cisco, and Microsoft) and work-based learning internships.
Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, Wisconsin 54494
What You'll Learn
The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.
In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management, and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.
Estimated Entire Program Cost
Cost based on the 2020/2021 academic calendar year.
- Tuition & Fees: $9,012.80
- Books: $1,916.80
- Supplies, Uniforms, and/or Exams: $0.00
- Total Estimated Cost: $10,929.60
Financial Aid Eligibility
This program is eligible for full Financial Aid.
Curriculum data is currently under maintenance and may be temporarily unavailable.
|10801136||English Composition I||3.00|
|10152101||Intro to Programming||3.00|
|10150165||Network Server Scripting||3.00|
|10151110||Information Security 1||3.00|
|10154132||Help Desk Fundamentals||3.00|
||10809198||Intro to Psychology||3.00|
|10809103||Think Critically & Creatively||3.00|
|10154142||Computer Support Capstone||3.00|
|10156101||Database Concepts and Design||3.00|
||10154141||Computer Support Internship||3.00|
|10809166||Intro to Ethics: Theory & Application||3.00|
|10106106||Quality Customer Service||3.00|
BRIAN KRAUSE, BA
Brian Krause holds a bachelor of arts degree from Lakeland College and brings over 20 years of experience working in the IT industry in central Wisconsin to his teaching at Mid-State. He continues to stay current with modern technology through a variety of volunteer activities, research, and seminars.
“I enjoy being able to pass along knowledge and skills to eager learners and bring in real-world business examples for better understanding of the content beyond book theory and examples. Doing so creates a fun learning environment that adds value to the program.”
- Computer Support/Technical Support Specialist
- Help Desk Technician
- PC Repair Technician
- Computer Support Specialist
- Network Assistant
- Support Technician
- Systems Administrator
- Technical Support Specialist
"My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career."
Choose Your Path
Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.