Customer Relationship Professional

Technical Diploma

Why choose Customer Relationship Professional?

  • Learn how to use your strong communication skills and problem-solving ability to effectively respond to customer inquiries and concerns.
  • Gain the confidence to start your career in business, or choose to continue your education in the Administrative Professional associate degree.
  • This program can be completed entirely online in one semester.
Thanks to social media, one unhappy customer’s experience with a business can quickly go viral, doing serious damage to a company’s reputation and driving valuable customers away. In this new reality, businesses need high-quality customer service staff to minimize these incidents, allowing them to attract and retain customers.

Program Locations


What You'll Learn

The only program of its kind in the Wisconsin Technical College System, Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills.

Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.

Estimated Entire Program Cost

Cost based on the 2023/24 academic year.

  • Tuition & Fees: $1,886.40
  • Books: $693.35
  • Supplies, Uniforms, and/or Exams: $0
  • Total Estimated Cost: $2,579.75

Financial Aid Eligibility

This program is NOT eligible for Financial Aid. Explore other ways to help pay for college.

Cost of Attendance

Learn more about Cost of Attendance, an estimated budget that includes categories of expenses a student can expect to incur while attending. 

This course has options available to receive credit for prior learning (CPL) or work experience.

Term: 1
  Catalog# Title Credits
  10801195 Written Communication 3
  10103106 Microsoft Office-Introduction  3
  10106106 Quality Customer Service 3
  10809172 Introduction to Diversity Studies  3
  Term Total   12 Credits
  Program Total   12 Credits



Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies. She also serves as club advisor to the Mid-State chapter of Business Professionals of America (BPA).

“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”


  • Call Center Agent
  • Customer Care Representative
  • Customer Service Representative
  • Account Representative
  • Client Services Specialist
  • Contact Center Agent


High school students are eligible to enroll in this program and all courses required. Learn more about Mid-State Fast-Track.

“We are always looking for friendly, qualified customer service professionals. This partnership with Mid-State will help us meet our workforce needs.”


Choose Your Path

Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.

TransferDual CreditCredit for Prior Learning

Customer Relationship Professional Pathway Graphic