Customer Relationship Professional
Why choose Customer Relationship Professional?
- Learn how to use your strong communication skills and problem-solving ability to effectively respond to customer inquiries and concerns.
- Gain the confidence to start your career in business, or choose to continue your education in the Administrative Professional associate degree.
- This program can be completed entirely online in one semester.
Program Locations
Online
Delivery:
Online (anytime, anywhere)
Full-Time or Part-Time
8-Week Classes
Length of Program: Short Term
Credits: 12
Start Dates: Fall or Spring
Start at any time or location by taking general education courses
What You'll Learn
The only program of its kind in the Wisconsin Technical College System, Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills.
Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.
Estimated Entire Program Cost
Cost based on the 2023/24 academic year.
- Tuition & Fees: $1,886.40
- Books: $693.35
- Supplies, Uniforms, and/or Exams: $0
- Total Estimated Cost: $2,579.75
Financial Aid Eligibility
This program is NOT eligible for Financial Aid. Explore other ways to help pay for college.
Cost of Attendance
Learn more about Cost of Attendance, an estimated budget that includes categories of expenses a student can expect to incur while attending.
This course has options available to receive credit for prior learning (CPL) or work experience.
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10801195 | Written Communication | 3 | |
| 10103106 | Microsoft Office-Introduction | 3 | |
| 10106106 | Quality Customer Service | 3 | |
| 10809172 | Introduction to Diversity Studies | 3 | |
| Term Total | 12 Credits | ||
| Program Total | 12 Credits |
Instructors
SHARON BEHRENS, AAS, BA, MBA, MEd
Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies. She also serves as club advisor to the Mid-State chapter of Business Professionals of America (BPA).
“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”
Careers
- Call Center Agent
- Customer Care Representative
- Customer Service Representative
- Account Representative
- Client Services Specialist
- Contact Center Agent
Fast-Track
High school students are eligible to enroll in this program and all courses required. Learn more about Mid-State Fast-Track.
Take the Next Step
“We are always looking for friendly, qualified customer service professionals. This partnership with Mid-State will help us meet our workforce needs.”
SHANNON LEWIS
EMPLOYEE SERVICES SPECIALIST
LANDS' END, STEVENS POINT, WI
Choose Your Path
Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.
Transfer • Dual Credit • Credit for Prior Learning
