Office Support Specialist

Office Support Specialist

Technical Diploma

Performing clerical and support work in an office setting has never required more skill and flexibility than it does today. And the busier and more successful an organization is, the more likely it is to need qualified office support specialists to keep the office running smoothly.

A Closer Look

Office support specialists are responsible for a wide variety of clerical support tasks. They often prepare correspondence and minutes of meetings, handle mail, and maintain office supply inventories. They may coordinate meetings and events, maintain appointment calendars, and make travel arrangements. Some also create newsletters, brochures, and other printed materials using desktop publishing software. In all cases, success in this field requires strong time management skills and a working familiarity with the latest office technology.

Though these office professionals are far more than receptionists, their duties may include interacting directly with the public in some capacity, such as responding to requests for service or appropriate referral.


What You'll Learn

Mid-State’s Office Support Specialist program develops students into key members of an office team. The program emphasizes document preparation and the effective use of personal interactions and ever-changing technology to support your role as the central communications link in an office.

You will learn from hands-on projects, including clothing drives, etiquette luncheons, and high-profile event planning. You’ll also learn to handle multiple projects and deadlines, manage time, solve problems, and be helpful in nature—all in high demand by employers.


Careers

  • Customer Service Representative
  • Office Support Specialist
  • Program Assistant
  • Receptionist
  • Secretary

Your Instructors

The instructors in the Office Support Specialist program bring the right balance of professional experience and teaching expertise to the classroom. Meet our full-time faculty!

SHARON BEHRENS

Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies.

“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”


Program Information Guide

See the printable Program Information Guide to learn about career pathways, transfer opportunities, program outcomes, and more.

Courses

Catalog# Title Credits
Term: 1
10102101 Intro to Business 3.00
10103106 Microsoft Office-Introduction 3.00
10106157 Document Formatting 3.00
10106160 Proofreading & Editing 3.00
10801195 Written Communication 3.00
-or-
10801136 English Composition 1 3.00
10804107 College Mathematics 3.00
-or-
10804118 Intermediate Algebra with Applications 4.00
-or-
10804189 Introductory Statistics 3.00
(18-19 Credits)
Term: 2
10103114 Word-Intermediate 1.00
10103124 Excel-Intermediate 1.00
10103134 Access-Intermediate 1.00
10106140 Business Information Management 3.00
10106150 Administrative Office Procedures 3.00
10106172 Digital Communication Technology 3.00
10801198 Speech 3.00
-or-
10801196 Oral/Interpersonal Communication 3.00
10801199 Employment Strategies 3.00
-or-
10102130 Career Development 3.00
(18 Credits)
Total Credits: 36-37