Customer Relationship Professional

Customer Relationship Professional

Technical Diploma

Thanks to social media, one unhappy customer’s experience with a business can quickly go viral, doing serious damage to a company’s reputation and driving valuable customers away. In this new reality, businesses need high-quality customer service staff to minimize these incidents, allowing them to attract and retain customers.

A Closer Look

Customer relationship professionals interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. They need strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns. As front-line problem solvers, they frequently analyze situations, investigate problems, and determine solutions.

Workers who interact with customers by email, live chat, or other non-voice contact channels also have strong writing skills and use correct grammar, spelling, and punctuation.


What You'll Learn

Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills.

Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.


Careers

  • Account Representative
  • Client Services Specialist
  • Contact Center Agent
  • Customer Care Representative
  • Customer Service Representative

Your Instructors

The instructors in the Customer Relationship Professional program bring the right balance of professional experience and teaching expertise to the classroom. Meet our full-time faculty!

SHARON BEHRENS

Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies.

“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”


Program Information Guide

See the printable Program Information Guide to learn about career pathways, transfer opportunities, program outcomes, and more. If you are unable to access this document, please contact a new student specialist by calling 888.575.6782.

Courses

Catalog# Title Credits
Term: 1
10103106 Microsoft Office-Introduction 3.00
10106106 Quality Customer Service 3.00
10801195 Written Communication 3.00
-or-
10801136 English Composition 1 3.00
10809172 Introduction to Diversity Studies 3.00
(12 Credits)
Total Credits: 12