Customer Relationship Professional

Technical Diploma
Business-Management-and-Administration-Cluster-Icon

Why choose Customer Relationship Professional?

  • Learn how to use your strong communication skills and problem-solving ability to effectively respond to customer inquiries and concerns.
  • Gain the confidence to start your career in business, or choose to continue your education in the Administrative Professional associate degree.
Thanks to social media, one unhappy customer’s experience with a business can quickly go viral, doing serious damage to a company’s reputation and driving valuable customers away. In this new reality, businesses need high-quality customer service staff to minimize these incidents, allowing them to attract and retain customers.

Program Locations

Adams Campus
401 North Main Street
Adams, WI 53910

Marshfield Campus
2600 West 5th Street
Marshfield, WI 54449

Stevens Point Campus
1001 Centerpoint Drive
Stevens Point, WI 54481

Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, Wisconsin 54494

Online

What You'll Learn

The only program of its kind in the Wisconsin Technical College System, Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills.

Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.

Estimated Entire Program Cost

Cost based on the 2019/2020 academic calendar year.

  • Tuition & Fees: $1,754.28
  • Books: $577.54
  • Supplies, Uniforms, and/or Exams: $0.00
  • Total Estimated Cost: $2,331.82

Financial Aid Eligibility

This program is NOT eligible for Financial Aid.

Term: 1
Catalog# Title Credits
10801136 English Composition 1 3.00
10103106 Microsoft Office-Introduction 3.00
10106106 Quality Customer Service 3.00
10809172 Introduction to Diversity Studies 3.00
(12 Credits)
(12 Credits)

Instructors

SHARON BEHRENS, AAS, BA, MBA, MEd

Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies.

“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”

Careers

  • Account Representative
  • Client Services Specialist
  • Contact Center Agent
  • Customer Care Representative
  • Customer Service Representative

“We are always looking for friendly, qualified customer service professionals. This partnership with Mid-State will help us meet our workforce needs.”

SHANNON LEWIS
EMPLOYEE SERVICES SPECIALIST
LANDS' END, STEVENS POINT, WI

Choose Your Path

Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree.

TransferDual CreditCredit for Prior Learning

Customer Relationship Professional Pathway Graphic