Catalog Number

Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional.

Class Listing

Term: Fall 2021
Class Number: 63835
Start Date End Date Day Class Time Delivery Mode Location
R 8:00 AM - 9:50 AM Hybrid/In Person > 50% online Stevens Point Campus