Help Desk Fundamentals

Catalog Number
10154132
Credits
3.00
Description

Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional. Prerequisite: Hardware Essentials 10154102

Requirements

012095

rerequisite: Hardware Essentials 10154102

No upcoming class results