Catalog Number
10154132
Credits
3.00
Description

Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional. Prerequisite: Hardware Essentials 10154102

Requirements
012095

Prerequisite: Hardware Essentials 10154102

Class Listing

Term: Fall 2020
Class Number: 63518
Start Date End Date Day Class Time Delivery Mode Location
M 2:00 PM - 1:50 PM Hybrid/In Person > 50% online Stevens Point Campus
Class Number: 63519
Start Date End Date Day Class Time Delivery Mode Location
W 2:00 PM - 1:50 PM Hybrid/In Person > 50% online Wisconsin Rapids Campus