Catalog Number
10154132
Credits
3.00
Description

Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional.

Class Listing

To view class availability:

  • Current Mid-State students: Log into MyMSTC.
  • Not yet a current Mid-State Student? Look up the course in ClassFinder.

If you would like to enter an associate degree or technical diploma program, OR you have not yet chosen a program (undecided), you can apply now.