Help Desk Fundamentals

Catalog Number
10154132
Credits
3.00
Description

Provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional. Prerequisite: Hardware Essentials 10154102

Requirements

012095

rerequisite: Hardware Essentials 10154102

Class Listing

Term: Fall 2019
Class Number Start Date End Date Day Class Time Delivery Mode Location
63553 R 9:00 AM - 11:50 AM Blended/In Person < 50% Online Stevens Point Campus
63556 R 9:00 AM - 11:50 AM Blended/In Person < 50% Online Wisconsin Rapids Campus