Printing

Printing

MSTC's PaperCut Print Mangement Software FAQ

 

Questions:

Q. What is PaperCut and how does it work?
Q. Why did MSTC implement PaperCut print management software?
Q. If most students aren't affected, how did the implementation of PaperCut print management software reduce printing?
Q. What are the printing charges?
Q. How do I obtain additional printing credit for my account?
Q. How do I obtain a refund for a failed job that didn't print correctly?
Q. What is the popup confirmation dialog window that appears after submitting a print job?
Q. What is the printing balance window?
Q. What is the printing denied message?
Q. How do I resolve problems?

What is PaperCut and how does it work?

PaperCut is MSTC's print management software. Students are initially given a $25.00 credit for the duration of their MSTC student account. Each print job a student prints is deducted from this credit. Once the initial credit amount of $25.00 is depleted, students will need to purchase pre-paid cards to add credit to their account.

Why did MSTC implement PaperCut print management software?

The amount of printing for non-course related activities at MSTC has been growing every semester, which means increased costs for paper, toner, and printer maintenance. The implementation of PaperCut print management software was designed to provide enough free printing to cover most academic needs while discouraging waste. In fact, as we work together, the implementation of PaperCut print management software helps:

  • Ensure budget dollars (including your tuition) can be used wisely
  • Reduce "throw-away" copies
  • Promote a "green" environment

Based on our data, most students will not need to purchase additional printing credit (above their $25.00 allowance) for materials related to their coursework.

If most students aren't be affected, how did the implementation of PaperCut print management software reduce printing?

We expect a drop in nonā€academic printing, such as valentines, wedding invitations, comics, and Facebook pages.

What are the printing charges?

Printing charges are $.05 per black and white page.

How do I obtain additional printing credit for my account?

Once your account balance is at or near zero, you will need to obtain additional printing credit. Printing will be denied without sufficient printing credit in your account. To add more credit you can buy TopUp/Pre-Paid Cards from any campus main office. Each card is a voucher or coupon with a unique number. Please make sure your card number is kept secret until use.

To add credit to your account using a card:

  • Log into any MSTC computer. Soon after login, your printing balance window will appear.
  • Click the Details link on the balance window.
    Printing Balance Details
  • A web page will open requesting your network username and password. Your username is your 8-digit student ID.
  • After logging in click the Redeem Card link from the left menu.
  • Enter the number from the card. It should be entered exactly as shown on the card, including any dashes (-).
    Redeem Card
  • Click Redeem Card. The value of the card will immediately be added to your printing balance.
  • Click Summary from the left menu and check your balance to confirm the card's value has been added to your account.
    Note: The card is valid for a single usage only. The card should be recycled or disposed of after use.

How do I obtain a refund for a failed job that didn't print correctly?

  • Log into any MSTC computer. Soon after login, your printing balance window will appear.
  • Click the Details link on the balance window.
    Balance Details
  • A web page will open requesting your network username and password. Your username is your 8-digit student ID.
  • Locate the first failed print job on the Recent Print Jobs page.
  • Click the [Request Refund] link.
    Refund Request
  • Enter a reason.
    Refund Request
  • Click Send.

What is the Popup Confirmation Dialog window that appears after submitting a print job?

After sending a print job, a popup dialog will appear and ask you to confirm the details. Click Print to confirm the job and agree to the cost. Otherwise, click Cancel if you no longer wish to print the job.
Print Job Notification

Note: Large documents might take a while to display the number of pages and cost.

What is the Printing Balance Window?

After logging on to a workstation you will see a window showing your printing balance.
Balance Details

If the balance window is not visible (or if you have closed or minimized it) click the icon in your system tray to show it again.
Minimized Icon

When you confirm a print job by pressing Print in the popup dialog, the cost will be deducted from your printing balance.

What is the printing denied message?

If you do not have enough printing balance for a job, you will see a Printing Denied message, and your document will not be printed.
Printing Denied

How do I resolve problems?

If the popup window does not appear or the icon is missing from your system tray, the print control system may not be active and printing will be denied. Please try restarting your system, or contact the Help Desk for more assistance at Ext.# 5555 from an on-campus phone.