Medical Office Specialist

Medical Office Specialist

Technical Diploma

In the complex and challenging world of medicine, medical office specialists do more than set the tone for patients to have a positive experience. They bring much-needed order to the documentation and processes that make healthcare efficient and effective.

A Closer Look

Medical office specialists are usually the first points of contact between patient and provider, requiring strong customer service and communication skills. Many also work behind the scenes to process information accurately and ensure patient confidentiality. They often manage patient accounts and financial records, coordinate referrals, update charts, and process insurance reimbursements.

In larger practices, the work tends to be more specialized, where in smaller practices a medical office specialist may fill a wider variety of roles. Either way, doctors and other healthcare providers rely on their integrity and good judgment.

What You'll Learn

The Medical Office Specialist program at Mid-State prepares students to meet the needs of healthcare and related organizations by performing a variety of office support functions. The program includes medical terminology; medical law, ethics, and professionalism; and related coursework.

In this program you will learn to communicate professionally while maintaining confidentiality, apply customer service skills, and use computer applications to prepare and maintain medical documents. You will also learn to perform administrative procedures within the healthcare environment. Tours of local medical facilities will help you gain knowledge of possible employers in the community.


  • Medical Secretary
  • Medical Administrative Assistant
  • Medical Assistant
  • Medical Records & Health Information Technician

Your Instructors

The instructors in the Medical Office Specialist program bring the right balance of professional experience and teaching expertise to the classroom. Meet our full-time faculty!


Sharon earned an MEd from National Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies.

“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”


Kelly has an MA from UW-Stevens Point. While in college, she worked at Wausau Hospital in the Emergency Department as a unit clerk. She learned very quickly that the position relied heavily on effective communication.

“I am passionate about teaching communication skills, which are essential in any profession.”

Program Information Guide

See the printable Program Information Guide to learn about career pathways, transfer opportunities, program outcomes, and more.

Costs and Financial Aid Eligibility

Expected Program Costs

Cost based on the 2018/2019 academic calendar year.

  • Tuition & Fees: $4,865.94
  • Books: $1,902.45
  • Supplies, Uniforms, and/or Exams: $350.00
  • Total Estimated Cost: $7,118.39

Financial Aid Eligibility

This program is NOT eligible for Financial Aid.


Catalog# Title Credits
Term: 1
10103106 Microsoft Office-Introduction 3.00
10501101 Medical Terminology 3.00
10509102 Human Body in Health and Disease 3.00
10801196 Oral/Interpersonal Communication 3.00
10801198 Speech 3.00
31160101 Medical Law, Ethics, & Professionalism 2.00
10501109 Medical Law, Ethics, and Professionalism 2.00
31160102 Organization of Healthcare 2.00
31160103 Introduction to Health Technology 2.00
10530150 Introduction to Health Information Technology 2.00
(18 Credits)
Term: 2
10103114 Word-Intermediate 1.00
10103124 Excel-Intermediate 1.00
10106157 Document Formatting 3.00
10106160 Proofreading & Editing 3.00
10809172 Introduction to Diversity Studies 3.00
10809122 Intro to American Government 3.00
10809196 Intro to Sociology 3.00
31160104 Medical Customer Service 3.00
10106106 Quality Customer Service 3.00
31160105 Intro to Health Reimbursement 2.00
10530149 Introduction to Healthcare Reimbursement 2.00
(16 Credits)
Total Credits: 34