IT Computer Support Specialist

IT Computer Support Specialist

Associate in Applied Science (AAS)

Computers and the Internet are integrated into our everyday lives—they’re crucial to how we communicate, how we work, and how we access information. At times, they can also be frustrating if we don’t know how to use them. IT computer support specialists are there to help us through our frustrations. They are the experts who help us navigate through technical challenges and use the latest computer software and tools to do our jobs better and increase productivity.

A Closer Look

IT Computer Support Specialists are on the front line of IT customer service. They assist customers with installation, maintenance, and repair of computer-related problems. They understand how computer hardware and software works and are able to provide technical assistance by actively listening, diagnosing, and creatively solving problems.

IT computer support specialists are technologically inclined and have the strong interpersonal and communication skills that are essential in assisting customers. They enjoy helping others, training people, and solving complex problems.


What You'll Learn

The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.

In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.


Careers

  • Computer Support Specialist
  • Help Desk Technician
  • Network Assistant
  • PC Repair Technician
  • Support Technician
  • Systems Administrator
  • Technical Support Specialist

Program Information Guide

See the printable Program Information Guide to learn about career pathways, transfer opportunities, program outcomes, and more. If you are unable to access this document, please contact a new student specialist by calling 888.575.6782.

Courses

Catalog# Title Credits
Term: 1
10103106 Microsoft Office-Introduction 3.00
10151105 Linux 3.00
10154102 Hardware Essentials I 3.00
10154110 Desktop Management 3.00
10801195 Written Communication 3.00
-or-
10801136 English Composition 1 3.00
(15 Credits)
Term: 2
10150120 Server Administration-Beginning 3.00
10150165 Network Server Scripting 3.00
10154103 Hardware Essentials II 3.00
10154120 Advanced Desktop Management 3.00
10801198 Speech 3.00
-or-
10801196 Oral/Interpersonal Communication 3.00
(15 Credits)
Term: 3
10150110 Networking I 3.00
10154101 IT Customer Support 2.00
10154132 Help Desk Fundamentals 3.00
10804107 College Mathematics 3.00
-or-
10804118 Intermediate Algebra with Applications 4.00
10809103 Think Critically & Creatively 3.00
10809198 Intro to Psychology 3.00
-or-
10809188 Developmental Psychology 3.00
(17-18 Credits)
Term: 4
10151110 Information Security I 3.00
10154141 Computer Support Internship 3.00
-or-
10102130 Career Development 3.00
-or-
10801199 Employment Strategies 3.00
10154142 Help Desk Advanced 3.00
10156101 Database Concepts and Design 3.00
10801197 Technical Reporting 3.00
10809166 Intro to Ethics: Theory & Application 3.00
(18 Credits)
Total Credits: 65-66