Customer Service Management

Customer Service Management

Catalog Number:

10102120

Credits:

3.00

Description:

The learner applies the skills and tools necessary to manage and measure the customer service function. Learners will practice quality customer service, develop customer service plans, train and develop staff in quality customer service, measure the effectiveness of customer service and lead continuous improvement of customer service.

Requirements:

No Requirements

Upcoming Schedule:

Fall 2014

08/18/2014 TO 12/17/2014

Class# Start Date End Date Day Class Time Mode Location Credits
62834 08/18/14 12/17/14 W 11:00 AM - 11:50 AM In Person Wisconsin Rapids 3.00
62822 08/18/14 12/16/14 MTW 9:00 AM - 9:50 AM In Person Wisconsin Rapids 3.00
62834 08/18/14 12/17/14 M 11:00 AM - 12:50 PM In Person Wisconsin Rapids 3.00
62816 08/19/14 10/07/14 TR 2:00 PM - 3:50 PM ACCEL Stevens Point 3.00
62819 08/18/14 12/17/14 MTWRFSU 12:00 AM - 12:00 AM Online Stevens Point 3.00
62523 08/18/14 12/17/14 MW 2:00 PM - 3:30 PM In Person Marshfield 3.00
Spring 2015

01/12/2015 TO 05/13/2015

Class# Start Date End Date Day Class Time Mode Location Credits
20284 01/12/15 05/13/15 MTWRFSU 12:00 AM - 12:00 AM Online Stevens Point 3.00
Summer 2015

06/01/2015 TO 07/30/2015

No Classes found for this term.