Customer Service Management

Customer Service Management

Catalog Number:

10102120

Credits:

3.00

Description:

The learner applies the skills and tools necessary to manage and measure the customer service function. Learners practice quality customer service, develop customer service plans, train and develop staff in quality customer service, measure the effectiveness of customer service and lead continuous improvement of customer service.

Requirements:

No Requirements

Upcoming Schedule:

Spring 2016

01/11/2016 TO 05/11/2016

Class# Start Date End Date Day Class Time Mode Location Credits
21075 01/11/16 05/11/16 MTR 9:00 AM - 9:50 AM In Person Wisconsin Rapids 3.00
21101 01/11/16 05/11/16 MTWRFSU 12:00 AM - 12:00 AM Online Wisconsin Rapids 3.00
Summer 2016

06/06/2016 TO 08/05/2016

No Classes found for this term.

Fall 2016

08/22/2016 TO 12/19/2016

No Classes found for this term.