Customer Service Management

Customer Service Management

Catalog Number:

10102120

Credits:

3.00

Description:

The learner applies the skills and tools necessary to manage and measure the customer service function. Learners practice quality customer service, develop customer service plans, train and develop staff in quality customer service, measure the effectiveness of customer service and lead continuous improvement of customer service. Recommended Accuplacer scores - Reading 55 or completion of Intro to Reading & Study Skills 10838105 with a "C" or better; Sentence Skills 60 or completion of Intro to College Writing 10831103 with a "C" or better; Arithmetic 34 or completion of Pre-Algebra 10834109 with a "C" or better

Requirements:

No Requirements

Upcoming Schedule:

Spring 2017

01/16/2017 TO 05/18/2017

Summer 2017

06/05/2017 TO 08/04/2017

Fall 2017

08/24/2017 TO 12/20/2017