Customer Service Management

Customer Service Management

Catalog Number:

10102120

Credits:

3.00

Description:

An application of the skills and tools necessary to manage and measure the customer service function. Learners practice quality customer service, develop customer service plans, train and develop staff in quality customer service, measure the effectiveness of customer service, and lead continuous improvement of customer service. Recommended Accuplacer scores - Reading 55 or completion of Intro to Reading & Study Skills 10838105 with a "C" or better, Sentence Skills 60 or completion of Intro to College Writing 10831103 with a "C" or better, Arithmetic 34 or completion of Pre-Algebra 10834109 with a "C" or better

Requirements:

No Requirements

Upcoming Schedule:

Fall 2018

Term runs from 08/27/2018 TO 12/19/2018

Spring 2019

Term runs from 01/21/2019 TO 05/17/2019

Summer 2019

Term runs from 06/03/2019 TO 08/02/2019