Develop a management “toolkit,” including the key concepts, vocabulary and basic skills for effective business management. Analyze the basic concepts and issues related to business operations and developments; the management functions of planning, organizing, leading and coordinating of resources; the legal and ethical environment in which business operates; the internal and external customer service management of a business; and the human resource management function to staff the business, develop employees and administer human resource plans. Completion of the certificate will prepare you for entry-level employment in a variety of management related occupations including small business ownership and management trainee.| |
| Term | |
| 10102101 | Intro to Business | 3.00 |
| 10102103 | Business Law & Ethics | 3.00 |
| 10102120 | Customer Service Management | 3.00 |
| 10102147 | Principles of Management | 3.00 |
| 10196191 | Supervision | 3.00 |
| |
| | | Total Credits: 15 |
