Course Descriptions:
Personal Skills for Supervisor - 3 credits
10196164
The learner applies skills and tools necessary to enhance personal professional success through the use of time and stress management and assertive behavior. Learners will use time management techniques, conduct personal planning, engage in life-long learning, value the rights of others, communicate effectively, display assertive behavior and manage stress.
Team Building & Problem Solving - 3 credits
10196189
The learner applies the skills and tools necessary to facilitate problem solving in a team environment. Each learner will assume the roles and responsibilities of team leadership in the stages of team development, use a systematic problem solving process and employ consensus building and conflict management strategies.
Supervision - 3 credits
10196191
The learner applies the skills and tools necessary to perform the functions of a contemporary frontline leader. Students engage in operational planning, analyze organizational structures, review the staffing process, employ techniques to enhance employee personal and group effectiveness, and develop control techniques to measure effectiveness in the above areas.
Managing for Quality - 3 credits
10196192
The learner applies the skills and tools necessary to implement and maintain a continuous improvement environment. Each learner will demonstrate the application of a personal philosophy of quality, identify stakeholder relationships, identify ways to meet/exceed customer expectations, apply a systems-focused approach, use quality models and tools, manage a quality improvement project, and measure effectiveness of continuous improvement activities.
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