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Network Software Support Certificate

Develop the fundamentals of managing and supporting a small network through operating system installation, programming skills used in scripting and an understanding of the Systems Development Life Cycle. This certificate provides training for individuals who install, maintain and upgrade PC software; team building skills and communication are emphasized as part of the support function.

Curriculum Credits
Microsoft Office-Beginning     3
Network Fundamentals     3
Network Administration-Beginning     3
Programming Logic-Beginning     4
Systems Analysis     3
IT Customer Support     2
Total Credits       18
   
Course Descriptions:
Microsoft Office-Beginning - 3 credits
10103106 
        
Develops introductory skills in the Microsoft Office Suite (Word, Excel, Access, PowerPoint), Windows Explorer, Internet, and computer concepts through demonstrations and lab exercises.

Network Fundamentals - 3 credits
10150101 
        
An introduction to networking that includes terminology, basic concepts of planning, designing, implementing, troubleshooting and administration. Topics included are peer-to-peer versus server-based networks, network topologies, media, interface cards, protocols and architectures. An in-depth coverage of the OSI model is included. Corequisite: Windows Operating Systems 10103102 or Microsoft Office - Beginning 10103106

Network Administration-Beginning - 3 credits
10150120
         
Develops skill in the design, installation, basic administration and management of computer networks. Topics include: network design, installation and configuration of a commonly used Network Operating System, service packs and updated drivers, user accounts, groups, profiles and policies, file system security, virus detection software, printer management, application software installation, backup and recovery. Prerequisites: Network Fundamentals 10150101; PC Troubleshooting-Beginning 10150110

Programming Logic-Beginning - 4 credits
10152101 
        
This course will introduce students to fundamental computer programming logic and terminology. Students utilize the concepts of structures, pseudocode, and modularization in solving problems. The students will then use these tools to program in a current programming language. Corequisite: Windows Operating Systems 10103102 or Microsoft Office-Beginning 10103106

Systems Analysis - 3 credits
10152170
         
A practical course which provides an overview of the Systems Development Life Cycle and then focuses in on the analysis phase of real world computer and manual systems. Students learn concepts, techniques, and tools to aid in the analysis of existing systems, the identification of user requirements, and the design of database files. Both written and oral communications will be emphasized. Most of the work will be done in groups. Prerequisite: Programming Logic-Beginning 10152101

IT Customer Support - 2 credits
10154101
         
Develops skill in serving the needs of computer information system customers and documenting systems and procedures. Prerequisites: Windows Operating Systems 10103102 or Microsoft Office - Beginning 10103106; Written Communication 10801195

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