MSTC Programs - Business Management Certificate

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Develop a management “toolkit,” including the key concepts, vocabulary and basic skills for effective business management. You will analyze the basic concepts and issues related to business operations and developments; the management functions of planning, organizing, leading and coordinating of resources; the legal and ethical environment in which business operates; the internal and external customer service management of a business; and the human resource management function to staff the business, develop employees and administer human resource plans. Completion of the certificate will prepare you for entry-level employment in a variety of management related occupations including small business ownership and management trainee.

Curriculum	Credits
Intro to Business	3
Business Law & Ethics	3
Customer Service Management	3
Principles of Management	3
Supervision	3
Total Credits	15

Course Descriptions: Intro to Business - 3 credits 10102101 An introduction to what a business is, how it operates, and how it is managed. Students will identify forms of ownership and the processes used in production and marketing, finance, personnel and management in business operations. Business Law & Ethics - 3 credits 10102103 This course is designed to prepare students to make informed ethical decisions, form legal opinions and values, and work within the legal business framework. Topics will include the attributes of ethical decisions, the basics of our legal system, including its history and court system; crimes and torts; contracts, including types, formation, execution and termination; sales contracts; agency; national employment law; and bailments. Emphasis is given to ethics in all legal topics. Customer Service Management - 3 credits 10102120 The learner applies the skills and tools necessary to manage and measure the customer service function. Learners will practice quality customer service, develop customer service plans, train and develop staff in quality customer service, measure the effectiveness of customer service and lead continuous improvement of customer service. Principles of Management - 3 credits 10102147 This course introduces the student to the job of management in organizations. An understanding of the roles and tasks of all levels of management in the functions of organizational planning, controlling, staffing, leading and controlling is developed. Supervision - 3 credits 10196191 The learner applies the skills and tools necessary to perform the functions of a contemporary frontline leader. Students engage in operational planning, analyze organizational structures, review the staffing process, employ techniques to enhance employee personal and group effectiveness, and develop control techniques to measure effectiveness in the above areas. Back to top